15.3.12

Day 330. The Enterprise Ones.

So, its fun when a title comes easily.

A week or so ago, Stephen and I took a much needed long weekend away. We headed down to the Florida Keys - the only point in me telling you this is so that you understand we needed a rental car. Now, for those of you who have traveled, you may share our feelings that the rental car experience is often the last, most frustrating thing sitting between you and your intended activities. The rental car process by nature is often dry, financially focused and rote (oh and sticks you in a gross garage for most of it). Often we feel like we can't fully exhale till we are out of the garage and on the road headed to our destination...

So imagine our surprise, when we went to go pick up our car from Enterprise car rental and our vacation began immediately. From the minute we met with the first representative at the rental counter, she was funny, built a relationship with us, was engaging and ever so pleasant. That alone would have been enough, but then we headed out to get our car...we were immediately warmly greeted by another representative who walked us to our car, talked to us about possible options on our rental, again, engaged us in a conversation that wasn't just rehearsed small talk, oriented us to our car, loaded our bags and got us on our way.

Stephen and I experienced the whole thing with awe...and, before we even left the parking spot we were happy and in a great mood. We remarked on the customer service we received throughout our trip, and, we kinda expected that it was a fluke (maybe we just got the "nice reps" or "it was a good day") until we returned the car and had an equally kind, professional and service oriented experience.

Now Stephen will tell you that he picked Enterprise because they used a Rusted Root song in their commercial. I will tell you that price also had a lot to do with it. But we will both now tell anyone who will listen about how great the service was that we received (having just picked up another rental car from another company yesterday, yes, so far, its just Enterprise doing this ;))

I've done some looking into if this is some new corporate initiative or marketing strategy and it isn't - or at least its not been trumpeted - which is equally impressive since so many companies will often tout their "its all about the customer"or "we do this for YOU" or "revamped service - new and improved" as a way to draw in customers. So, since I can't find if this is a new corporate culture, initiative or otherwise, I obviously can't specifically acknowledge whomever began this consistent tone of service at Enterprise. But, whoever you are, and all those wonderful representatives we worked with on our recent trip, I salute you. You're making a difference, and in turn, you've got some folks who are now Enterprise customers for life. Well done.

6.3.12

Day 329. The Thought-FULL One.

Hey! Hey there! Yep! Still around...life just getting in the way. But sometimes you have to stop and make time for things like posting here...this post is about a friend of mine who I have wanted to write about for a while now but feared that words would fail me. So - let's make a deal...however great you think this guy is after reading this post, magnify it times 10, and then you might be close.

I'm writing about Matt Wagner. Matt is another person I met through my hockey affliction...and at first, I knew him only as one of the key writers over at the Cannon. But it was easy to recognize Matt right away. He has this gift, you see, to always be thoughtful and measured in how he approaches things and communicates things. Every time he writes something, I find my initial reaction is almost always "ohmigosh, EXACTLY!!!!" As someone who is rather emotional and often "over the top", Matt inspires me to be careful and diligent in my evaluation of all things and careful in how I communicate so that my words don't make me look like a dolt ;). [still working on that last one]

Then I got to meet Matt and get to know him a bit, I have to say, it was a little bit of a "celebrity" moment for me. I had such tremendous respect for Matt already it was cool to spend time getting to know him. Matt is so so many things - he is always nice, he's smarter than most anyone - the guy can remember almost all the stats of a hockey game and churn out a game recap with zero notes and after acting like a total fan the entire game - sometimes before I'm even home from the arena. Speaking of games, Matt is also talented - standing next to him during the national anthem is truly a treat - not only can he sing, but he harmonizes, I mean come on, man!!!

There is also so much more to Matt. He has taken on a huge personal journey and dedicated himself to it far longer than I think I have to many of my personal goals. He's humbly and persistently put forth the hard work to see his way to the finish line - and he gets closer every single day - and, what's even better? He shares his accomplishments so that we may all celebrate with him. Which, to do so, without ego is quite a gift - another trait I'd love to be able to build within myself.

And then there's that old adage, that those you surround yourself with tell you a  lot about a person. Well, Matt's amazing fiancee Morgan only reinforces how cool Matt is. To see them together is awesome - they giggle, flirt, communicate, and share life in every living breathing second. They're getting married soon and its been outstanding to watch them build towards this exciting time and life together.

So, that is my friend Matt. Like I said, he's better than I can even express - and he compels me to want to be more thoughtful and more FULL of thought in all aspects of my life. Matt - you rock.